Compliance annotation
Onboarding steps and credit outcomes are logged. Lease drafts stay under your document controls.
Security & architecture briefReal Estate
Tenant onboarding and lease renewal workflow
Automate tenant credit checks, document collection, lease drafting, and e-signature routing, from application to signed lease in days.
The challenge
Tenant onboarding spans 3–4 weeks of back-and-forth: credit checks, document collection, lease drafting, negotiation, signatures. Deals stall; tenants drop out; leasing pipeline converts poorly.
How Lunnoa runs it
- 1
Ingest
Pull the documents, events, or system records that start this process.
- 2
Analyse
Automated credit checks, document collection via tenant portal, generation of lease templates with tenant-specific terms, and e-signature routing through DocuSign, with property and leasing teams notified only when human judgement is required.
- 3
Decide or escalate
Clear cases continue under policy; exceptions go to a person with a structured pack.
- 4
Write back and prove
Update systems of record and keep an attributable trail for review.
Systems touched
- leasing CRM
- credit checks
- DocuSign
- property systems
In the product
Step-by-step agent behaviour
Pull the documents, events, or system records that start this process.
Outcomes
- Onboarding cut from weeks to days
- Higher tenant satisfaction and lower drop-out
- Consistent lease terms: fewer errors and exceptions
- Leasing teams focus on negotiation, not admin
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Built for teams that already take infrastructure seriously.
- CTOs and platform teams evaluating fit with your reference architecture
- Security and compliance reviewing data residency and access control
- Operations teams that need attributable runs, not black-box automation
- Builders who want unlimited usage under a flat licence