Compliance annotation
Claims decisions cite policy and documents. Policyholder data stays inside your environment for GDPR and conduct review.
Security & architecture briefInsurance
Claims processing and document intelligence
Extract, validate, and route claims documents, automating straight-through processing for simple claims and flagging complex ones.
The challenge
Even simple claims can take days because of manual document handling, keying into policy admin systems, and triage. Customers churn on slow claims experiences; simple fraud indicators slip past overloaded handlers.
How Lunnoa runs it
- 1
Ingest
Pull the documents, events, or system records that start this process.
- 2
Analyse
AI agents extract claims data from submitted documents, validate coverage against the policy, run basic fraud signals, and either auto-approve straight-through-processable claims or route complex cases to adjusters with a full summary and evidence pack.
- 3
Decide or escalate
Clear cases continue under policy; exceptions go to a person with a structured pack.
- 4
Write back and prove
Update systems of record and keep an attributable trail for review.
Systems touched
- claims system
- policy admin
- document intake
- fraud signals
In the product
Step-by-step agent behaviour
Pull the documents, events, or system records that start this process.
Outcomes
- Higher straight-through processing rates
- Claims cycle time measured in hours, not days
- Customer NPS up: faster, more transparent experience
- Fraud indicators flagged earlier in the process
More in Insurance
Policy renewal and underwriting workflow
InsuranceTrigger renewal workflows, collect updated declarations, run risk scoring, and generate renewal packs without manual intervention.
days → hoursRegulatory filing and Solvency II / IFRS 17 compliance
InsuranceAutomate data collection from internal systems, run validation agents, and produce structured Solvency II and IFRS 17 filings on time, every quarter.
days → hours
Für Teams, die Infrastruktur bereits ernst nehmen.
- CTOs und Platform-Teams, die die Passung zur eigenen Referenzarchitektur prüfen
- Security und Compliance mit Fokus auf Datenresidenz und Zugriffskontrolle
- Operations-Teams, die nachvollziehbare Läufe brauchen, keine Black-Box-Automatisierung
- Builder, die unbegrenzte Nutzung unter einer Pauschallizenz wollen