Compliance annotation
Claims decisions cite policy and documents. Policyholder data stays inside your environment for GDPR and conduct review.
Security & architecture briefInsurance
Claims processing and document intelligence
Extract, validate, and route claims documents, automating straight-through processing for simple claims and flagging complex ones.
The challenge
Even simple claims can take days because of manual document handling, keying into policy admin systems, and triage. Customers churn on slow claims experiences; simple fraud indicators slip past overloaded handlers.
How Lunnoa runs it
- 1
Ingest
Pull the documents, events, or system records that start this process.
- 2
Analyse
AI agents extract claims data from submitted documents, validate coverage against the policy, run basic fraud signals, and either auto-approve straight-through-processable claims or route complex cases to adjusters with a full summary and evidence pack.
- 3
Decide or escalate
Clear cases continue under policy; exceptions go to a person with a structured pack.
- 4
Write back and prove
Update systems of record and keep an attributable trail for review.
Systems touched
- claims system
- policy admin
- document intake
- fraud signals
In the product
Step-by-step agent behaviour
Pull the documents, events, or system records that start this process.
Outcomes
- Higher straight-through processing rates
- Claims cycle time measured in hours, not days
- Customer NPS up: faster, more transparent experience
- Fraud indicators flagged earlier in the process
More in Insurance
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InsuranceAutomate data collection from internal systems, run validation agents, and produce structured Solvency II and IFRS 17 filings on time, every quarter.
days → hours
Built for teams that already take infrastructure seriously.
- CTOs and platform teams evaluating fit with your reference architecture
- Security and compliance reviewing data residency and access control
- Operations teams that need attributable runs, not black-box automation
- Builders who want unlimited usage under a flat licence