Legal
Privacy Policy
Last updated: 8 July 2026
Lunnoa GmbH ("we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect information when you visit our website or use our AI agent services. By using the Service, you agree to the collection and use of information in accordance with this policy.
1. What data we collect
1.1 Information you provide
We may collect information that you voluntarily provide to us, including:
- Name and contact information (for example, via our contact form or demo requests)
- Account credentials
- Company information
- Communication preferences
1.2 Automatically collected information
Umami Analytics
We use self-hosted Umami Analytics (operated by Lunnoa GmbH on infrastructure in the EU) to understand website usage in a privacy-focused way. Data collected includes:
- Pages visited and time spent
- Referral sources
- Browser, device and operating system (aggregated)
- Approximate geographic location (country level)
Umami does not use third-party advertising cookies, does not track you across other websites, and does not collect personal identifiers for profiling. The analytics script is only loaded after you consent via our cookie banner.
We do not use Google Analytics, Hotjar, or other third-party marketing or session-recording tools on this website.
1.3 Cookies and similar technologies
We use cookies and local storage in two categories:
- Necessary: store your cookie consent preferences (local storage and a first-party cookie). These are required for the consent mechanism and cannot be disabled.
- Analytics: enable Umami to measure aggregated website usage. These are optional and only activated if you accept analytics cookies.
We do not use marketing, advertising, or retargeting cookies. You can change your preferences at any time via the cookie settings link in the site footer.
2. How we use your data
We use the collected information to:
- Provide and improve our services
- Communicate with you
- Analyse service usage
- Optimise user experience
- Comply with legal obligations
- Prevent fraud and misuse
3. Data storage and security
3.1 Data storage
- Your data is stored on secure servers in Switzerland
- We retain your data only as long as necessary for service delivery or as required by law
- We implement appropriate technical and organisational security measures
3.2 Data security
We use industry-standard security measures to protect your data, including:
- Encryption in transit
- Access controls
- Regular security audits
4. Your rights and choices
Under applicable data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time (including via cookie settings in the site footer)
5. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated version on our website.
6. Contact
For privacy-related questions or to exercise your rights, please contact us at: